SoCal Vacation Rentals - Pre-Arrival

"Let us help you plan your perfect Southern California Vacation from start to finish. That's what we're here for!" So Cal knows that the perfect vacation starts before you even show up. That's why they provide their guests with a pre-arrival message that is full of ways to improve your overall vacation experience. View online.

SoCal Vacation Rentals - Concierge

Knowing that not all of their guests will plan activities before they arrive, So Cal also offers a concierge email. The guests receive this email the morning after they arrive with a detailed Activity Planner and all ways to contact the So Cal staff during their vacation. View online.

SoCal Vacation Rentals - Post-Departure

In addition to the pre-arrival and concierge emails, SoCal also sends a post-departure message. It conveys their appreciation for their visit, offers a guest survey and extends a special offer for booking their next vacation. View online.

Chase 'N Rainbows - Pre-Arrival

Chase 'N Rainbows pre-arrival emails are great source of information for their guests. Before their vacation the customer receives an email detailing their trip information along with suggestions for packing, day trips and restaurants. View the Pre-Arrival email.

Chase 'N Rainbows - Post-Departure

Chase 'N Rainbows post-departure emails thanks thier guest for their business, asks for feedback with an online survey, and offers a VIP discount on a future visit. View the Post-Departure email.

Railey Mtn. Lake Vacations - Pre-Arrival

Railey Mtn. Lake Vacations pre-arrival is sent out before their guests arrive to help them plan the details of their vacation. It's full of useful information such as directions, activities in then Deep Creek area, a "what to pack" section, check-in instruction, video contest and even offers an opportunity to check out real estate during their trip. View the pre-arrival email.

Railey Mtn. Lake Vacations - Post Departure

To follow up with the guests stay Railey Mtn. Lake Vacations send an appreciative post-departure email. It includes a guest survey, an eNewsletter subscription option, a "share your vacation" option and information to book their next trip. View the post-depature email.

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ACE

What did you like best about our service?

"It was so easy to arrange our holiday - everything was done through email and was very efficient."

Guest Survey Response
Mountain Home Vacation Rentals
Bozeman, MT

The ACE Program is an automated, customized email marketing solution that we have developed for our clients in the hospitality industry. It is a customized, personalized and automated email program that offers four ways to reach your guests.

Reservation Inquiry Email: A powerful sales tool for reservationists to narrow down specific guest requests and send personalized, customized property recommendations.

Confirmation Email: This message is sent immediately after a reservation is made to confirm guest reservation dates and rates. Can be integrated with your reservations system to seamlessly book reservations and automatically trigger the confirmation email.

Pre-Arrival Email: Sent approximately two weeks prior to arrival and full of useful information aimed at helping your guest save time and energy by helping them plan the details of their vacation. The message can be personalized to include the guest's name, date of arrival, date of departure and any other reservation details that you would like to pass along. It's a first-class guest service communication tool that reminds your guests to make dinner reservations, rent equipment, make an appointment for a spa treatment, or plan a hot-air balloon ride – the sky is the limit.

Post-Departure Email: Sent about a week after your guest's departure, the post-departure message thanks your guest for their business, asks for feedback with an online survey, and offers a VIP discount on a future visit.

Repeat Booking Reminder Email: This is an ePostcard message that is automatically triggered to your client at the approximate time of their last booking, a year later. For example, if you have a guest that booked a reservation in January 2010, for a stay in June 2010, then the message would be sent in January 2011 offering your guest a VIP discount on an upcoming stay.

Refer-A-Friend Social Email: Turn your most satisfied clients into your most enthusiastic advocates! This program can be tied into your post-departure message or can run separately. Make it easy for your most satisfied guests to recommend your business to their friends and family, and publish reviews on social networks such as TripAdvisor, FlipKey and Facebook.

Remember, all messages are automatically triggered – all you need to do is regularly update the mailing list with new reservations. The ACE Program has proven to be our most effective email marketing solution to date. It's not uncommon to see open rates of 80% with click-thru rates in the 25% range. In addition, the program can be integrated with your existing property management software such as Instant Software or Escapia.

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