April saw the dawn of a new age at Blue Tent with the introduction of our revamped support and account management process. This overhaul has already shown that it’s helping us to provide our clients with dedicated, personalized service, well beyond basic technical support – and that’s exciting.
In the past, we had a small support team watching and responding to a single support inbox and phone line. While this setup provided our clients with quick and responsive support, our legacy system left significant room for improvement.
Our refined approach assigns each and every Blue Tent client to a dedicated account manager. Each account manager acts as the primary point of contact for any request their clients may have. This change allows each of us to become intimately familiar with our client accounts, their business and their products and services within Blue Tent.
This proactive, personal approach has taken our support and account managment process to the next level. We’re now better prepared to deliver outstanding, personalized service to our clients whether it involves a simple support request, or a brainstorm session on conversion optimization.
I’m especially excited to develop deeper working relationships with each of my clients. I’m looking forward to a better rapport leading to better service and a deeper understanding of my client's challenges and opportunities. Plus, it’s just nice to have someone you know on the other end of the line. Getting more quality time with specific websites, email campaigns, or SEM programs will help each of us to provide more precise service when and where it’s needed.
Our team of dedicated account managers consists of six veteran client relations champions, each armed with a broad base of knowledge in the broad range of internet marketing services we offer. We’re poised to not only help support your current services, but offer additional insight and proactive recommendations to ensure that you continue to "Win on the Web."