Google Places: Ever-Evolving

With so many people using Google Places to help them find that new restaurant in town, a cup of coffee, a real estate agent, or a hotel for their next vacation – it's a big deal when Google makes updates to the platform.

Google’s most recent change means third party reviews from sites like Yelp!, Trip Advisor, or FlipKey will no longer be included on Places pages. With so many of our clients taking advantage of the listings that Places offers, we felt it was very important to discuss how this change can affect your listing.

Since so many users are reliant on the social signal of a review to help them determine where to grab that next cup of joe (or where to book their next vacation rental) - it's extremely important to formulate a strategy to get reviews back onto to your Google Places listings pages.

We can offer two main strategies for getting reviews back on your Google Places page:

  • Coach customers to now review your business with their Google profile on your Places page.
  • Offer a way to submit reviews on your website, and then format that data with the hReview micro-format. See Schema.org for more info.
  • While micro-formatting sounds complicated, it's really just a structured way of providing data to the search engines. With this format in place, Google can understand the data displayed on your site as a review and show that data in search results!

    The micro-formatting solution also offers many more avenues for generating reviews. Such as including a link to a review form on email marketing pieces – a good example would be an email which is sent after a customer completes a stay at your resort, hotel, or rental property.

    This has created a much more level playing field in terms of SERP ranking for Places pages. And with that in mind, now is the time to be proactive in sourcing more reviews to help push your Places page to the top of the Google rankings and drive quality traffic to your site!

    – Ethan Hinson
    Web Developer & SEM Tech

    Comments

    Nice article Ethan. I especially liked the advice regarding the micro-formatting with hReview. Unfortunately, it is working rarely and at infrequent time periods. Up to now, only 1 case of a Google Update with Google associating micro-formatted testimonials from a business' website to the respective Place page has been reported. However, that proved that the technique is working and in the long run it is very helpful.

    Regarding where to get reviews from, I would not agree with your opinion. Actually Google stopped showing only the excerpts from third-party reviews, but still shows the number of reviews and the sites they are coming from. These snippets still appear both on the Place page and on the SERPs themselves. Number and diversity of reviews and review sources is a documented ranking factor (according to the Google local search algorithm patent) and I believe the importance of reviews on third-party websites for the local rankings is higher than the importance of native Google Places reviews.

    Just my 2 cents.

    Greetings,
    Nyagoslav

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