***Very Important Note: This new support plan only effects your Website Support, Website and Email Hosting Support, and General Support Questions. If you are currently running any of our other programs such as SEO, PPC, Google Analytics and Email Marketing, you will still contact your respective account manager for questions relating to those services. This new support system again is only for Website Support, Website and Email Hosting Support, and General Support Questions.
You are required to select from one of the options and acknowledge that you've accepted one of the plans and have read through the client agreement. We will continue to follow up with you until you have completed this process. Review your options by clicking here.
Our support department is your Internet Marketing triage center. We are your first call when an issue arises in any of your online marketing efforts. Our capabilities and responsibilities include but are not limited to:
- Email and outlook support questions
- Discovery and diagnosis of general website issues
- Recommendations and options for repair of issues
- Website repair and technical troubleshooting for all BTM maintained sites*
- General Internet Marketing communications
- Training on systems including website CMS, email marketing programs, etc.
- Report interpretation
- Level 1 investigation of 3rd party applications
You must review your options and consider how we can support your online marketing needs best. You are required to select from one of the options and acknowledge that you've accepted one of the plans and have read through the client agreement. We will continue to follow up with you until you have completed this process.
Regards,
The Blue Tent Marketing Support Team
*We reserve the right to escalate tasks with client approval to engineer technicians to be billed at their current hourly rate.