Blue Tent Marketing is pleased to provide several support options to meet the various needs of our clients. Every client is unique and we've tailored these plans to meet your support requirements. Please review the options below and select the option that is going to fit your online marketing needs best.
By selecting one of the options below, you acknowledge that you have agreed to the terms below and have read our
customer contract agreement
.
Yes I have read and agree to the terms.
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Basic Support Package -
Our standard support package for all BTM clients
All requests, questions and issues will be billed at regular hourly rate
This includes:
Phone and email support
A custom email support form submitted directly into the support queue
Advantages: You have access to our team of support professionals with no annual commitment or contracts Ideal for: Organizations and companies that expect minimal support needs.
Best Practice Support Package
- Upgraded service and reduced hourly rates
Includes up to 6 hours of support time for an annual fee of $550.
This package includes:
Reduced hourly rate from $115/hour to ~$92/hour
Can be used for support issues, content updates, general questions, etc... Can not be used for site enhancements, new site enhancements will be billed out our normal hourly rate
Main point of contact - you will have direct access to an account representative to help with support or general questions.
Preferred phone and email access support - You'll have phone and email access to your main point of contact.
Advantages: Faster access to our professionals and over 20% off our regular hourly support rates.
Ideal for: Organizations and companies who expect average support requirements and want an opportunity to save money as well increase their quality of service.
Account Management Services
- We highly recommend our clients take advantage of this service. A dedicated account manager will help you develop and execute all your online marketing initiatives - programs starting at $500/month. Programs are highly customized for your goals and resources.
Benefits include: A dedicated account manager familiar with your specific situation allows you access to professionals with strategic understanding of your web goals. Your account manager will be proactively looking for ways to add value to your package.
Managed services can include but are not limited to:
Task assembly and monitoring
Professional analytics consulting
Mind Map of your current IP and recommended programs
Shared Google Document tracking meeting notes and next steps
Customized reporting monthly and quarterly focusing on ROI
Strategic assessment and review
Quarterly planning and strategy sessions
Blog strategies and importance - with implementation if needed
Monthly or weekly meetings
Social Media strategies - with implementation if needed
User generated content opportunities and how to leverage it
Priority level availability
Advantages: Highly customized solutions allow you to outsource your online marketing department without losing the interaction and reactivity you need.
Ideal for: Organizations looking for our highest level of service and agency quality marketing expertise.
Please note: Blue Tent is here to help you with all emergency related support issues and all clients will have access to our support number for business critical needs.
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